Josh Moyer's Résumé

Major Accomplishments, Projects and Responsibilities

2023-Present: Working to Docker-ize BIND 9 in a SimH emulated, 16 MiB MicroVAX II running a current version of NetBSD. Project on hold due to seeming compiler bug.
2022-2023: Prepared NuGet and UPack binary packages and XML and JSON driver and firmware manifests (under git source control) and signatures for ingestion into Azure DevOps and PowerShell based build pipelines, in order to produce weekly OS builds for the Microsoft Surface team's new hardware.
2022: OpenBSD to NetBSD migration on the core router at NODOMAIN.NET, with secured OpenVPN deployment.
2021-Present: Component owner of the Apple dot matrix printers AGPL and C-based driver in Artifex Software's ghostscript graphics application. Added support for color printing, among numerous other enhancements. Near Beta.
2019-2021: Oversaw and conducted daily and technical operations for eBay’s, 100+ container, high volume and dollar value and CI/CD, Java, Kafka, Oracle, Teradata and PaaS based automated shipping labels invoice reconciliation system, under the regular supervision of and in partnership with controllership and business management and with support from the agile team.
2019: NetBSD/VAX and AppleTalk resurrections at NODOMAIN.NET.
2018-2020: GDPR and CCPA compliant with IIS, C♯, XHTML and CSS based Terms of Use injector and cookie manager at NODOMAIN.NET.
2018: Wrote PowerShell and Azure DevOps based tools to further improve the auditing posture and also to further automate security patch management in the build environment for the Microsoft Office myAnalytics team.
2017: Created the Flying Toaster Sanctuary at NODOMAIN.NET. Originally shipped with live streamed YouTube technology, with an ffmpeg and MPEG-DASH backend in an advanced state of development.
2014-2017: Provided DevOps support for Google Cloud Platform (IaaS, PaaS, storage, networking, monitoring and big data), acting as intermediary between development and the customer. Led regular, area specific office hours with partner teams/subprocessors.
2008-2011 (non-contiguous): Performed scalability and user simulation load-testing for the Microsoft Windows Remote Desktop team. Ported Hyper-V based virtual machine provisioning framework from JScript to VB.Net.
2007-2009: Authored a custom JavaScript framework, with server and client-side script loader and dependency resolver components, a CSS animation library, HTTP Cookie Jar, SVG processor, user agent object, user interface library and other functionality.
2007: First commercial HTML web component/microservice for an anonymous Fortune 50 client, built with SQL Server, C♯ and VB.Net and ASP.Net and HTML.
2003: S/MIME e-mail and X.509 PKI deployed at NODOMAIN.NET.
2003: First SharePoint site and also SQL Server deployment for MSN Internet Access tier III support team. Also provided team training and executive support.
2002: Microsoft Exchange integrated, unified voicemail at NODOMAIN.NET, with VB.NET, TAPI and CDOSYS.
2001: First commercial website with HTML and CSS for a maritime engineering firm.

Technologies

Studied almost 2 dozen languages and has significant skill and experience with (Visual) BASICs, C/C++, C♯, Java, JavaScript, Command, Power and UNIX® shells, SQL, XHTML/CSS and several (I)DEs and (kernel) debuggers. Additional experience with several APIs, testing frameworks, source code management and other tools across multiple platforms.
Experienced with many operating systems and hypervisors, their internals, kernels (and compilation of), including various Debian and RedHat derived Linux distributions, NetBSD and OpenBSD, Windows, VMS and many others.
Experienced with multiple CI/CD technologies, including Azure DevOps, Jenkins, multi-cloud PaaS and related tooling, such as git, Perforce and Source Depot, (n)make and maven.
Experienced with deploying and operating (virtualized) network services, including (A)AD, AFP, CIFS, DHCP, DNS, HTTP, NIS, NFS, SMTP/POP/IMAP, IP(sec), WiFi and X.509 PKI.
Experienced with many on-prem and cloud services in authentication, big data, compute, monitoring, networking, storage, web hosting and etcetera.

Experience Detail, full ( Timeline View Available... Detail View Available... )

Mar 1999 – Present

Director of Systems Design and Integration

Design, implement and maintain the ≈30-35 host/node, largely virtualized NODOMAIN.NET private, hybrid cloud, including numerous website properties and LAN/WAN services.

Accomplishments:

2020-2023: Deployed the 27-pin, wide-format ImageWriter LQ AppleTalk printer with a custom modified NetBSD kernel and the ghostscript PostScript and PDF raster image processor to support modern Windows and UN*X clients. Produced a guide that documents the same. Component owner of the open-source, C based and AGPL licensed ghostscript Apple Dot Matrix Printer/ImageWriter driver, which is being enhanced to include color, multiple paper bin support and other features for the retro-computing community.
2022: Migrated the core router from OpenBSD and pf to NetBSD and npf, while adding a secured OpenVPN deployment.
2021: Deployed our next-generation network architecture. Utilizing sparsely-addressed, per host subnetting, the new architecture is more secure from certain types of attacks and lays the foundation for additional security and functional upgrades.
2018-2020: Developed and deployed the Terms of Use Injector and Consent Manager, a C♯ IIS HTTP handler module and dynamic XHTML and JavaScript form integration that stylishly (via CSS cascading) restricts or allows access to site resources at any XHTML or ASPX entry point, based on a user's consent to the NODOMAIN.NET Terms of Use, ensuring GDPR and CCPA compliance.
2020: Deployed an additional Internet connection in the primary compute center, utilizing symmetric routing enforcement and manual fail-over in order to increase bandwidth while maintaining existing /29 IP address space. The additional, higher bandwidth link is to be overlaid with a VPN termination in order to provide additional static IP address space.
2019: NetBSD based network boot services for Digital VAX brand mini-computers, using NFS and MOP.
2018: Network Startup services for 65C02/65C816 Apple ][ based ProDOS and GS/OS systems.
2017: IPsec with X.509 deployed in test lab.
2017: Flying Toaster Sanctuary streaming Alpha technology preview.
2009: ve.js, a custom JavaScript, W3C DOM and CSS-based visual effects and animation library.
2003: X.509 self-signed certificate services deployed for S/MIME based SMTP e-mail.
2003: Long-distance, high performance, converged IP and SBP-2 network on IEEE 1394 media.
2002: Unified voicemail built with VB.Net, TAPI and CDOSYS.
1998: NEXTSTEP/68K based diskless booting for SPARC based BSD UN*X systems.

Responsibilities:

Develop and maintain websites and content using ASP.Net Core, MVC, C♯, XHTML, responsive CSS, JavaScript, SVG and AJAX.
Develop and maintain code samples using BASIC, C/C++, C♯, Groovy, Java, JavaScript and PowerShell.
Deploy and maintain BIND and Windows based DNS services with Active Directory integration, replication and split-horizon.
Deploy and maintain Active Directory Domain Services for coordinated identity management across the network.
Manage offline, disk-based backups of virtual machines using a combination of a custom PowerShell script and manual techniques.
Monitor connectivity and DNS and HTTP services with Stackdriver. Respond to alerts as appropriate.
Deploy and maintain file sharing services for NFS, SMB and AFP clients.
Deploy and maintain OpenBSD and Linux based IP IEEE 802.3 LAN and IEEE 802.11 WLAN routing, utilizing NAT and firewall services.
Deploy and maintain production and pre-production IIS based web hosting environments using Azure IaaS and virtualized Windows 10 and Server 2016 instances.

Jan 2022 – Mar 2023

Tech. Lead / Build Engineer

Tech Mahindra / Microsoft

Produced evolving Windows images for Microsoft Surface new product and continuity of supply program turn-ups on a weekly cadence — utilizing multiple automated build systems that leverage unattended XML answer files and DISM, Azure DevOps build pipelines, Hyper-V and Kubernetes and git source control.

Accomplishments:

Early adopter of a then new, CI/CD-based image build system.

Responsibilities:

Performed driver and firmware integrations in custom Windows images from Azure DevOps Tasks.
Performed OS smoke testing on test devices, filing and following-up on any observed bugs.
Worked with partners on (WHQL and other) driver signings.
Ran, edited, created and debugged ADO pipelines and scripts in PowerShell.
Participated in regular Scrum and other meetings with a variety of technical and management audiences.
Provided regular build metrics and status updates to typically director level stakeholders.

Jul 2019 – Jan 2021

Senior Developer

Akraya / eBay

Assignment with the eBay Shipping Labels team. Responsible for ensuring that all daily shipping reconciliation batch jobs completed successfully, to ensure proper invoicing, payments and charges for billions of dollars' worth of shipping labels and insurance policies from a variety of carriers. Troubleshooted Java source code in a multi-region PaaS CI/CD environment with hundreds of VMs and containers and many, many more Kafka messages.

Responsibilities:

Ensured successful completion of mission-critical reconciliation batch jobs each day. Investigated job failures using log file, SQL database and source code analysis. Resolved problems independently or with assistance from other team members or partner teams, while ensuring that issues are appropriately tracked and documented in internal and partner ticketing systems. Participated in daily scrum meetings.
Provided systems and investigative support to controllership and billing, helping to ensure that revenue impacting discrepancies are root-caused and mitigated and that payments are made.
Performed development and automated testing with IntelliJ IDEA of Java, JaCoCo, Mockito/PowerMock, JUnit and Tomcat and maven based, git and Jenkins CI/CD web applications on a proprietary and globally distributed PaaS runtime platform.
Held weekly meetings with business, finance and controllership stakeholders and produced periodic updates and reports for senior management and the team related to ongoing issues.

Oct 2018 – Mar 2019

Build Engineer

Tech Mahindra / Microsoft

Serving as assistant to the main build engineer, produced reports and automation to improve the availability and security of the Azure Compute and hybrid Azure DevOps (née Visual Studio Team Services) CI/CD build environment for the Microsoft Office myAnalytics team.

Accomplishments:

Produced 600 lines of automation using PowerShell and in-line C♯ (with P/Invoke) to manage and facilitate the build system patching process by forcing installation of patches using the Windows Update COM Interop assembly and accompanying reboots, while also managing build pool membership state for each VM.
Produced 300 lines of automation in PowerShell to perform security auditing in Azure, Azure Active Directory and Azure DevOps systems. Authored SOP for the same.
Worked on Azure DevOps dashboard widgets with HTML, JavaScript and jQuery with the Visual Studio Extensions model and associated REST client libraries in about 100 lines.
Worked on a custom Azure DevOps pipeline task using TypeScript, NodeJS and the Azure DevOps REST API to extract key metrics for each build.

Responsibilities:

Monitor important build pipelines and report any problems needing attention to the main build engineer.
Write miscellaneous scripts as necessary.

Jan 2018 – Jun 2018

Software Development Engineer in Test II

Populus Group / Microsoft

Perform a variety of test and test development activities for Microsoft's Azure Active Directory B2C service, an OAUTH 2 OpenID Connect based authentication and identity management framework.

Accomplishments:

Ran 5,000 manual tests and filed 100 bugs.
Corrected a pervasive spelling error throughout the team's codebase.

Responsibilities:

Individually responsible for providing comprehensive test coverage for each day's builds and deployments in a CI/CD cloud service environment. Provide daily reports to the development team on issues found and areas covered.
Report any identified defects using Visual Studio Team Services, following up in weekly bug triages. File service incidents for high-priority issues with on-call when appropriate. Verify incident and defect mitigation and resolution.
Perform automated testing and test development using the team's C♯ and Selenium based test framework, integrating with git-based source control, the proprietary test automation framework and build system and also the IIS based local development environment.
Work with development teams to ensure adequate test coverage and planning on released and pre-release features.
Participate in regular bug bashes to identify defects in new and released feature areas.

Jan 2017 – Mar 2017	Technical Consultant / Cloud Support Specialist	Taos / Google
Jun 2016 – Dec 2016	Application Development Support Specialist / Cloud Support Specialist	Volt / Google
Aug 2014 – Jun 2016	Systems Administrative Support Engineer / Cloud Support Specialist	Volt / Google

Provide developer support and solutions to Google Cloud Platform customers, serving both as an expert technical consultant and as a liaison between the customers and engineering.

Accomplishments:

Specialized in Stackdriver for AWS cases August 2015 - December 2016 after traveling to Cambridge, MA to train with the Stackdriver on-call team. Established and ran twice weekly Stackdriver office hours meeting and occasionally provided training to other agents.
Authored the North America Cloud Case Routing Handbook with contributions from others.

Responsibilities:

Support customers with the entire Google Cloud Platform including: PaaS, Big Data, Cloud Storage, IaaS, monitoring and diagnostics, IP and VPN networking, DNS, HTTP and IP load balancing, REST API support, containers (Kubernetes and Docker) and other areas covering software development and Linux and Windows systems administration.

Mar 2012 – May 2012

Software Test Engineer IV

Volt / Microsoft

Ran and updated manual UI regression tests against a service pack release. Filed defect reports and verified fixes.

Sep 2010 – Apr 2011	Software Development Engineer in Test II	Collabera / Microsoft
Jan 2008 – Jan 2009	Software Development Engineer in Test II	Volt / Microsoft

Performed testing and development for Microsoft’s Remote Desktop team to determine the upper-bounds of scalability for virtual machine based knowledge worker scenarios. Ran video and system performance profiling automation.

Accomplishments:

Determined key scalability metrics (VMs per processor/spindle) of knowledge worker scenarios for several teams.
Identified a scale blocking flaw that prevented pages on the standby list from being released on NUMA systems.
Developed an OS imaging process using sysprep and differencing virtual hard disk images that integrated with the provisioning tool to enable rapid deployment of VMs (≈45 fully configured VMs per hour on a single host).
Integrated new Silverlight video playback scenario into existing knowledge worker user simulation scalability tests targeting a VDI.

Responsibilities:

Managed DNS, WINS and DHCP services in the test environment. Compensated for naming conflicts and address depletion due to the use of non-static MAC addressing.
Utilized Active Directory’s Group Policy to apply reduced CPU and I/O resource usage profiles and default settings to test VM images and users.
Ported and adapted existing BVT automation from JScript to VB.Net and combined it with a C♯ command line parser to automate VM provisioning using the Hyper-V WMI provider.
Adapted existing OLE Automation and VBScript based user simulation tools to produce synthetic workloads inside of the VMs.
Tested several DAS and SAN based disk storage configurations to achieve optimal I/O throughput.
Provided live repros and kernel debugger remotes when necessary.

Sep 2007 – Jan 2008

Consultant

Wes Ratauschk & Associates

Implemented a bespoke system in C♯, VB.Net, ADO.Net, ASP.Net and SQL for web and e-mail based sign-up of redeemable promotion codes to be distributed by e-mail for a marketing campaign of the client's and its advertising partners.

Accomplishments:

Successful initial promotion run resulted in the request and distribution of ≈8,000 promotion codes within a few hours.
Proof of concept prototype developed with ASP.Net, C♯, IIS 6 and SQL Server 2005 in approximately two weeks after agreement upon initial spec.
Leveraged open-source VB.Net CAPTCHA component to expedite development and to mitigate the possibility of service abuse.

Responsibilities:

Selected and managed relationship with datacenter services partner. Performed initial server configuration, as well as ongoing monitoring and maintenance. Developed service as per informal and evolving specifications defined though regular collaboration with the client.
Devised and executed automated nUnit and manual tests to ensure mail service provider interoperability, web server scalability, and message parsing and browser compatibility.
Participated in client’s internal privacy review processes to address concerns and perform system modifications and enhancements when necessary.
Operated and monitored service during promotion run and provided periodic status updates to stakeholders.

Jun 2007 – Aug 2007

Support Engineer III

Volt / Microsoft

Performed multi-platform systems administration while on assignment with the Microsoft Exchange Hosted Services Archive DBA team. Provided final point of escalation support for the NOC.

Accomplishments:

Documented and coordinated transfer of the new customer provisioning process to the NOC to free team resources for other tasks.

Responsibilities:

Created and executed change and escalation requests in Product Studio for tasks such as performance troubleshooting, and modification of MySQL tables for mail routing and message filtering.
Participated in migration of terabytes of customer data from legacy Oracle and Fedora platform to Windows and SQL Server, coordinating with senior staff to improve the efficiency and reliability of the process.
Monitored and reported on SQL Server filegroup utilization, performing growth as required.
Participated in monthly off-hours maintenance windows for vendor patch application.

Feb 2007 – May 2007

Integration Tester

ArcMail Technology

Performed a variety of test, development and support functions for this vendor of open-source powered e-mail archival appliances.

Accomplishments:

Developed code using JScript and CDO to further automate the setup experience for product integration with Outlook.

Responsibilities:

Served as an escalation resource to front-line support personnel by accepting case hand-off when reproduction and debugging of customer scenarios was necessary, coordinating with development to provide solutions.
Performed testing of product functional areas, notably third-party SMTP mail server interoperability.

Oct 2005 – Oct 2006	Support Escalation Engineer	Microsoft
Jun 2005 – Oct 2005	Support Engineer III	Volt / Microsoft

Provided technical support and consultation to Premier and Professional customers and to supporting partner teams of Microsoft’s Services for Macintosh and Services for UNIX file sharing (AFP, NFS) and NIS interoperability solutions.

Accomplishments:

Drove production of a hotfix to resolve a ship-stopping issue for a new line of servers from a major IHV partner.
Provided assistance in containing the outbreak of a catastrophic and revenue affecting virus in a major retailer’s national network of point of sale systems.
Produced and delivered training to external partner field agents in the deployment and troubleshooting of Server for NFS.
Briefly served as membership co-chair for a Diversity Advisory Council Employee Resource Group.

Responsibilities:

Provided support to a global customer base and to international team members in troubleshooting and resolving highly complex operations and development related issues. Often utilized remote assistance sessions, in-house lab repros, customer memory dumps and network traces, and source code review to generate solutions or to coordinate with the development team for further assistance.
Participated in on-call rotations to provide 24-hour support for critical, revenue affecting support incidents. Maintained schedule flexibility to accommodate the needs of international customers and team members.
Recommended and authored knowledge base content in order to decrease call volumes and improve the customer self-service experience. Produced training and reference materials for team use.

Mar 2002 – Feb 2003

Support Engineer

Volt / Microsoft

Provided technical support to customers and business partners while on assignment at MSN Internet Access’ uppermost escalation tier.

Accomplishments:

Tasked with primary responsibility for driving resolution of and providing regular status updates on highly visible, director level customer support issues that were escalated via executive level management.
Produced VBScript-based automation that performed batch processing on thousands of tickets, resulting in a major conservation of team resources, with a peak throughput of approximately 800 tickets per day.
Deployed and maintained a branded team intranet site using SharePoint 1.0 and SQL Server to store documentation, announcements and other shared resources. Extended the site with a custom ASP web form that allowed internal partners to escalate issues directly to the team.
Developed and delivered training to the team in order to facilitate the support of legacy customer premises equipment.

Responsibilities:

Processed support tickets escalated from lower tiers to resolve the most complex technical issues ranging from carrier provisioning and ordering errors, transmission line diagnostics, legacy migration and equipment issues and etcetera with CAP and DMT based DSL service.
Coordinated with external partners to ensure team access to critical line of business tools.

Oct 2001 – Jan 2002

Software Test Engineer II

Volt / Microsoft

Performed systems administration and provided team and partner support while on assignment with the MSN Messenger team.

Responsibilities:

Performed build-out, configuration and maintenance of Sparc Solaris, FreeBSD and Windows 2000 systems in the team’s external partner interoperability and internal test labs.

Mar 2001 – Jun 2001

Systems Administrator

Puget Sound Network

Performed systems administration and provided end user support at a Puget Sound area Internet service provider.

Responsibilities:

Provisioned new customer services by manually creating BIND DNS zones, user accounts, IIS virtual web and mail server instances and etc. Authored batch scripts to partially automate provisioning processes.
Maintained systems availability and security through security news review, availability console monitoring, log file review and regular application of vendor security patches.
Provided telephone and e-mail support for configuration and troubleshooting assistance to customers, including remote-hands support for collocated customers. Escalated DSL/ATM connectivity and provisioning issues to the telecommunications carrier as necessary.
Installed supporting hardware and performed configuration updates on existing servers to route all internal traffic across a separate LAN segment to reduce congestion and improve security. Performed limited configuration of firewalls, routers and access concentrators.

Aug 2000 – Jan 2001

Customer Installation Technician

Reflex Communications

Performed installation of high-speed Internet service for the customers of a west-coast broadband Internet service provider.

Accomplishments:

Designed a test plan for reclaimed customer equipment that enabled in-house determination of equipment health, resulting in reduced vendor procurement costs and equipment returns.

Responsibilities:

Performed in-home broadband service installation for new customers, including HPNA cable pair identification and cross connects, IEEE 802.3 card installation and cable assembly, computer application and IP stack configuration, circuit testing and service demonstration.
Performed in-home service diagnostics and repair for existing customers.
Coordinated with dispatch to schedule follow-up visits to customer locations when called for.
Provided field support to the NOC by proactively verifying the integrity of DSLAM and ATM switching sites, as well as by participating in on-call rotations for emergency site dispatches.

Nov 1999 – Aug 2000

Software Test Engineer

Volt / Microsoft

Performed manual BVT and RC testing to verify DVD playback functionality for the Microsoft Windows Digital Media Division.

Accomplishments:

Took ownership of testing and reporting on home theatre scenarios, which ultimately revealed coverage gaps in some high-end convergence scenarios, such as IEEE 1394, S/PDIF and Macrovision content protection.
Worked with project management to create new test cases for WHQL certification criteria.

Responsibilities:

Performed manual testing to verify a high-quality DirectShow DVD playback experience in daily builds of Windows 2000, ME and XP. Performed root cause analysis by isolating hardware and software components such as MPEG-2 decoders, video cards and DVD drives. Filed corresponding defect reports with internal, ISV and IHV partners.
Performed fix verification testing to ensure that reported defects were corrected and caused no obvious adverse effects. Performed supplemental testing for developers seeking additional test coverage for their code prior to check-in.

Feb 1999 – Oct 1999

Software Test Engineer

Volt / Microsoft

Performed daily manual and automated BVTs for the Microsoft Exchange team, working with internal partners to drive and verify the resolution of defects.

Accomplishments:

Scripted the setup and assumed responsibility for executing the automated daily test pass for the SMTP, NNTP and CDONTS deliverables in IIS 5.0, resulting in significant reductions in tester effort and error.
Assumed responsibility for the setup and execution of automated regression tests on Exchange 5.5 against daily Windows 2000 builds.
Designated as SME during the introduction of clustering service tests into the lab.

Responsibilities:

Executed manual and automated BVTs and ad-hoc tests to identify defects across a broad spectrum of functional areas prior to the build’s release to the rest of test. Performed initial crash investigations and prepared kernel debugger remotes for component team developers to aid in root-cause identification and resolution. Filed bugs and established hand-off as appropriate.
Shared responsibility for daily lab environment preparation, including the installation and configuration of Windows, Active Directory, Exchange and supporting components across approximately 60 i386 and Alpha based systems.

Jun 1998 – Sep 1998	Systems Administrator	Cortland Electronics
Mar 1997 – May 1998	Systems Administrator	Cortland Electronics
Mar 1996 – Oct 1996	Systems Administrator	Cortland Electronics

Performed UN*X and Windows systems administration at a Seattle area Internet service provider. Provided customer technical support and performed cabling installation when necessary.

Responsibilities:

Performed build-out and operations of local and remote internal and customer-dedicated servers running DIGITAL UNIX/OSF/1, DOMAIN/OS, GNU/Linux and Windows. Leveraged shell and batch scripts to automate tasks.
Provided support to customers to perform root cause analysis and resolution of service impacting issues, including remote-hands support for datacenter collocated customers. Participated in on-call duty rotations.
Managed BIND DNS namespace and IP address space allocations. Coordinated as appropriate with registration authorities, customers and competing providers.
Managed, monitored and ensured availability of primary, secondary and tertiary SMTP mail servers, including disk space monitoring, sendmail configuration modification and POP3 mailbox lock resets.
Built web and FTP servers, provisioning corresponding sites using IIS, NCSA httpd, Apache and ftpd. Installed and performed troubleshooting of FrontPage Server Extensions on UN*X systems.
Monitored Windows NT RAS servers to ensure dial-in service availability, resetting dead-lines and adding new hardware as necessary. Created and monitored orders with telecommunications carrier for POTS and ISDN lines, and verified correct modification of hunt-group sequences upon order completion.
Performed turn-up, monitoring and field maintenance of wireless transmitter sites. Assisted with routing topology design and implementation. Assisted with site surveys and microwave equipment installation.
Installed telecommunications links from service entrance facilities and distribution frames to work-areas using both coaxial and UTP media for BNC, RJ-11, RJ-45 and Type N connector terminations.
Leveraged shell, batch and PERL scripts to automate tasks.

Sep 1997 – Jan 1998

Lead Support Technician

Alternate Access

Served as lead Mac OS support engineer and provided auxiliary Windows 95 support for an Internet service provider with 7,000 customers in the Puget Sound region.

Responsibilities:

Acted as primary customer resource for Mac OS support questions and provided guidance for Mac OS issues to other engineers when requested.
Assisted customers with web browser, mail client and IP stack configuration, installation, usage and troubleshooting.
Performed manual provisioning and management of customer accounts in cases that were beyond the scope of the automated system’s capabilities.

Aug 1995 – Oct 1995

Support Technician

Route 66 Networks

Provided technical support to customers of a Seattle area social networking BBS and Internet service provider. Performed basic Windows NT and Macintosh systems administration.

Responsibilities:

Assisted Macintosh customers in the configuration and troubleshooting of Internet and groupware client applications and voice frequency modems and PPP connections.
Created and managed user accounts in Windows NT domain and FirstClass BBS systems.
Monitored proprietary SMTP gateway to ensure uninterrupted mail flow between the Internet and the BBS.
Prepared and mailed sign-up materials to new customers.
Rotated magnetic tape media and monitored backup processes of the main BBS server.

Other Metrics

OS Installations: Up to ten thousand or more, with hundreds by hand.
KLOCs: About 10-15.
Bugs filed: At least 700.
Tickets handled: Around 2,000.
Rooftops scaled: A small handful.

NODOMAIN.NET Terms of Service

Shared Information

Notice and Waiver of Rights and Idemnification

Other Terms

Josh Moyer (he/him)
JMoyer@NODOMAIN.NET | +1 (425) 821-3371 | LinkedIn

Profile

Synopsis

References

Education

Document Metadata

Copyright

Major Accomplishments, Projects and Responsibilities

Technologies

Experience Detail, full ( Timeline View Available... Detail View Available... )

Other Metrics

Links

NODOMAIN.NET Terms of Service

Shared Information

Notice and Waiver of Rights and Idemnification

Other Terms

Josh Moyer (he/him) JMoyer@NODOMAIN.NET | +1 (425) 821-3371 | LinkedIn

Profile

Synopsis

References

Education

Document Metadata

Copyright

Major Accomplishments, Projects and Responsibilities

Technologies

Experience Detail, full ( Timeline View Available... Detail View Available... )

Other Metrics

Links

Josh Moyer (he/him)
JMoyer@NODOMAIN.NET | +1 (425) 821-3371 | LinkedIn